Based at our manufacturing facility in West Molesey – Surrey, we are now seeking to recruit an Operations & Supplier Quality Engineer.

The Operations Quality Engineer provides quality support for improving the Supply Chain & Service Operations. This also includes supporting Procurement for improving the quality of all of our Suppliers and the successful introduction of new products and components.


Responsibilities include:

  • Handling Customer Complaints and Customer Returns (RMA) via IFS, and Survey Responses via Web Monkey.
  • Co-ordinate Process Characterisation/Lean programmes, that included process mapping, FMEA, identification of critical parameters, MSA, Process Capability, DOE, TPM, SPC, and Control Plans via Minitab or IFS.
  • Set up and management of Purchasing, Manufacturing and Inventory Quality Plans, and management of stop builds and shipments.
  • Provide Quality Training & Coaching.
  • Co-ordination of NCR, MRB and scrap reduction.
  • Supporting test and process targets setting, monitoring, and continual improvement planning.
  • Support internal QMS auditing and product quality inspections.
  • Support new product development and introduction (NPD & NPI) and changes, including managing the Piece Part Approval Process (PPAP). Support conducting of the process FMEA. This also includes factored and outsourced product.
  • Support Prototype, Pilot and Product Launch and Ship Acceptance Activities
  • The resolution and prevention of Supplier quality issues, including the management of the SCAR process. Also, manage Incoming Inspection.
  • Supporting commodity management to improve supplier base and management of approved supplier lists. Support Supplier selection, development and assessments.
  • Support the introduction of new and revised tools, e.g. mould tools.
  • Support the supplier charge back process.
  • Support Service & Repair Organisation.
  • Supporting legal compliance, e.g. REACH, ROHS and conflict minerals.


Person Specification:

Skills, Experience and Knowledge:

  • Must have a good understanding of sound business practices and QMS to ISO9000 or TS16949 or equivalent, in medium sized technology related enterprise in supply chain and service operations.
  • Competent in the timely resolution of customer, quality and supplier issues by driving root cause analysis through the use of processes such as 8D.
  • Develop improvement plans to drive long term performance improvement.
  • Understand project and customer contract requirements and ensure necessary flow down to suppliers for compliance.
  • Commodity Knowledge – Raw Materials and mechanical, electrical and electronics.
  • Self-motivated with strong analytical ability and communication skills and is able to travel extensively within the UK and abroad.
  • A positive and enthusiastic personality, influencing, communications, technical, and decision making skills.
  • Must be a self-manager, capable and able to manage a diverse workload with minimum supervision.


Personal Qualifications:

  • Degree in Mechanical, Electrical or Electronic Engineering (or equivalent) or a related discipline.
  • Green or Black belt certified would be advantageous.
  • A qualified lead assessor for ISO9000 and /or TS16949 audit qualification is essential.
  • UK car driving licence.
  • Current passport

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