Operations & Supplier Quality Engineer


Based at our manufacturing facility in West Molesey - Surrey, we are now seeking to recruit an Operations & Supplier Quality Engineer.

The Operations Quality Engineer provides quality support for improving the Supply Chain & Service Operations. This also includes supporting Procurement for improving the quality of all of our Suppliers and the successful introduction of new products and components.

Responsibilities include:

• Handling Customer Complaints and Customer Returns (RMA) via IFS, and Survey Responses via Web Monkey.

• Co-ordinate Process Characterisation/Lean programmes, that included process mapping, FMEA, identification of critical parameters, MSA, Process Capability, DOE, TPM, SPC, and Control Plans via Minitab or IFS.

• Set up and management of Purchasing, Manufacturing and Inventory Quality Plans, and management of stop builds and shipments.

• Provide Quality Training & Coaching.

• Co-ordination of NCR, MRB and scrap reduction.

• Supporting test and process targets setting, monitoring, and continual improvement planning.

• Support internal QMS auditing and product quality inspections.

• Support new product development and introduction (NPD & NPI) and changes, including managing the Piece Part Approval Process (PPAP). Support conducting of the process FMEA. This also includes factored and outsourced product.

• Support Prototype, Pilot and Product Launch and Ship Acceptance Activities

• The resolution and prevention of Supplier quality issues, including the management of the SCAR process. Also, manage Incoming Inspection.

• Supporting commodity management to improve supplier base and management of approved supplier lists. Support Supplier selection, development and assessments.

• Support the introduction of new and revised tools, e.g. mould tools.

• Support the supplier charge back process.

• Support Service & Repair Organisation.

• Supporting legal compliance, e.g. REACH, ROHS and conflict minerals.

Person Specification:

Skills, Experience and Knowledge:

• Must have a good understanding of sound business practices and QMS to ISO9000 or TS16949 or equivalent, in medium sized technology related enterprise in supply chain and service operations.

• Competent in the timely resolution of customer, quality and supplier issues by driving root cause analysis through the use of processes such as 8D.

• Develop improvement plans to drive long term performance improvement.

• Understand project and customer contract requirements and ensure necessary flow down to suppliers for compliance.

• Commodity Knowledge – Raw Materials and mechanical, electrical and electronics.

• Self-motivated with strong analytical ability and communication skills and is able to travel extensively within the UK and abroad.

• A positive and enthusiastic personality, influencing, communications, technical, and decision making skills.

• Must be a self-manager, capable and able to manage a diverse workload with minimum supervision.

Personal Qualifications:

• Degree in Mechanical, Electrical or Electronic Engineering (or equivalent) or a related discipline.

• Green or Black belt certified would be advantageous.

• A qualified lead assessor for ISO9000 and /or TS16949 audit qualification is essential.

• UK car driving licence.

• Current passport


Please submit your CV and Cover Letter to careers@bulgin.com to apply for this position.


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